Chapter 1: Deployment Strategy
2. D. Successful Six Sigma deployments are found in many industries, irrespective of company size.
5. D. Although a DPMO of 20,000 equates to (approximately) a 3.5σ level (Appendix 3), the best answer is choice D (all the above) because the reported cost of quality would indicate a much better sigma level (see Figure 1.3). When the cost of quality is underreported, then a “hidden factory” is at work masking those activities.
7. A. Although there may be some resulting improvement in quality owing solely to increased awareness (choice c), the main objective ...