chapter 2Developing the Training and Deployment Plan
Six Sigma is the most important management training thing we’ve ever had. It’s better than going to Harvard Business School; it teaches you how to think differently.
—Jack Welch, April 1999 interview (Slater, 2000)
It’s been said many times that a company’s most valued resource is its employees, and this is certainly the case in a Six Sigma organization. Employees provide the critical link to customer satisfaction and loyalty and ensure that the organization is consistently aligned with dynamic customer needs. Training provides the means of instructing employees on the necessary practices to meet those needs.
A starting point for many organizations is executive overview training, which allows ...
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