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Six Sigma Demystified, Second Edition by Paul Keller

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chapter 5Measure Stage

The objectives of the measure phase are explained and illustrated in this chapter.

Objectives

The objectives of the measure stage include

• Process definition at a detailed level to understand the decision points and detailed functionality within the process.

• Metric definition to verify a reliable means of process estimation.

• Process baseline estimation to clarify the starting point of the project.

• Measurement system analysis to quantify the errors associated with the metric.

Process Definition

In the measure stage of the define, measure, analyze, improve, and control (DMAIC) problem-solving methodology, a detailed process-level map of the current (i.e., as-is) process is developed. This detailed map clearly defines ...

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