Six Sigma—The First 90 Days

12. Communicating the Six Sigma Program Expectations and Metrics

With Joe Ficalora, Roger Hinkley, and Joyce Friel

You have now successfully planned your Six Sigma program, and your series of leadership workshops are complete. The next challenge is to plan the effective communications to your organization about the new initiative. In this section, we will explore what works, and how to say it. The strategy should be a series of simple messages repeated over and over and delivered throughout the organization by a wide variety of media. The future belongs to leaders who can create and then communicate vision. At best, communicating the Six Sigma initiative will be a team effort including every leader involved with Six Sigma.

Creating a compelling ...