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Skills to Make a Librarian by Dawn Lowe-Wincentsen

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12

Ladies and gentlemen, welcome aboard!

Meredith Lowe Prather

Abstract

How do serving coffee at 20,000 feet, giving safety announcements, and dealing with broken airplanes have anything to do with libraries? Effective and successful librarians and flight attendants must provide excellent customer service to a variety of people while still completing set tasks within a limited time period, and dealing with constant change. Through anecdotes and examples from my three years as a flight attendant at a regional airline, I discuss how being a flight attendant prepared me to be a better librarian. Skills learned at 20,000 feet translate well into the library setting. I learned that if I can successfully calm fears, subdue anger, and answer questions ...

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