Skype Me! From Single User to Small Enterprise and Beyond

Chapter 12 Business Uses for Skype

Solutions in this chapter:

• Help Desks
• WiFi Phones
• Callto: Tricks
• Other Uses
• A Word about Security

Help Desks

Skype has many benefits for businesses calling between offices or calling clients. But another innovative use for Skype—the help desk—has been adopted. Using Skype, help desk technicians are already at their computers, ready to troubleshoot problems and conjure helpful information at a whim.

Here, we examine two major types of help desk support: internal corporate support and end-user/e-customer support. We also discuss some clever humanitarian uses for Skype.

Corporate Help Desks

One major challenge in help desk support systems is the same challenge that businesses often face: location, location, ...