Chapter 4 Express Gratitude

While meeting challenges is valuable in building character, we also need to reward that effort. Expressing gratitude for good work is critical for trust and well- being in ourselves and in our teams.

Gratitude doesn’t mean just saying “thanks.” To show gratitude in a meaningful way, we must understand what drives our need for it, what drives us in our work and the rest of our lives. As we found in the previous chapter, it’s not money that drives most workers; it’s being able to do meaningful work, being challenged, and being appreciated. In this chapter we explore ways to stoke that feeling of being appreciated.

And while we all want to find meaning in our work, we also want to have fun. Having a sense of humor and ...

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