The Smart Enough Systems Manifesto
The business world has never been more complex or changing more rapidly than it is today. Organizations trying to survive and thrive must act smarter, yet their information systems are not smart enough. They fail to make the right decisions or fail to make any decisions at all, exposing the organization to risks and causing it to miss opportunities. This dilemma leads to the manifesto—a cry for systems that are smart enough for today’s business world and the even more complex one coming tomorrow.
Operational Decisions Are Important
Organizations1 are perceived through the lens of the decisions they make.
• Some decisions are major (which countries to do business in), and some are minor (what to offer as a cross-sell ...