Chapter 14. Succeeding in the Smart Grid Space by Listening to Customers and Stakeholders - Smart Grid [Book]

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Chapter 14. Succeeding in the Smart Grid Space by Listening to Customers and Stakeholders

William Prindle and Michael Koszalka

Chapter Outline

Introduction 343

What's the Difference Between DR and EE with Respect to Smart Grid Technology? 346

How are Customer Benefits Typically Identified and Valued from Smart Grid, DR, and EE? 347

Regulatory Review Experience with Smart Grid Deployment Proposals 350

Utility and Customer Implementation Experience with Smart Grid and Related Deployment Programs 356

Filling the Gaps: What Smart Grid Designers Should Focus on to Better Document Customer Benefits 366

Conclusions 367

References 368

This chapter focuses on the field experience with smart grid programs, examines the potential for smart grid technologies and related ...

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