6. Realizing the benefits

With cost savings of around 39 per cent, there is enormous pressure on companies to move some operations offshore. Financial services companies are way ahead of everyone else and are the pioneers. Banks such as Citibank were among the first to turn to outsourcing and have put other financial institutions in the marketplace at a disadvantage.

Chris Gentle, Deloitte & Touche

Having successfully managed the transition to the new outsourcing arrangement, you now expect to start reaping the anticipated benefits. But this will only happen if you have already planned meticulously how you will realize them. Once again, a useful orientation point for the CEO and board at this stage can be found in the parallel with M&A.

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