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11CONTROLLING COMPLEXITY

This map has been the most difficult one for me to write and I’ve worried that you might find it too dark to read. So I’d like to tell you a little about this map and its origins.

The world I know best is that of large organizations and governments; I’ve worked in many countries and at all levels, from CEOs and cabinet ministers to staff and hourly workers. I have direct and frequent experience with what I’ve written here; daily these dynamics severely impact those in large bureaucracies with whom I work.

As this map took shape, as I linked together so many destructive dynamics, it was impossible not to succumb to anger ...

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