CHAPTER 3

Compassionate Business

. . .an organization with a social mission does not have to depend on external funding; or run in a loss; or make compromises in efficiency, scale, quality, or scope.

—Mehta and Shenoy Infinite Vision

Our discussion of the business model that we are calling as “Compassionate Business Model” is based on the example of a business model developed by the widely acclaimed Aravind Eye Care System. Aravind Eye Care System has its origin in compassion. It is out of a feeling of strong compassion toward suffering of the people, particularly the poor, due to eye-related problems, the ophthalmologist founder of Aravind Eye Care System thought of setting up an eye hospital. It is this compassionate feeling that guided ...

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