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List of figures and tables
List of examples
About the author
Introduction: the impact of social media and the approach of this book
Chapter 1: A brief history of business and competitive information, and the rise of social tools
A brief history of business and competitive information
Getting started with social tools
Chapter 2: Social networks
What are they?
How do they work?
Other tools in this category
Chapter 3: Blogs and microblogs
Blogs and blog search
Chapter 4: Video, audio and images
Examples of these ...