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Social Intelligence: The New Science of Success by Karl Albrecht

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Chapter 5. "C" STANDS FOR CLARITY

"The difference between the right word and the almost-right word is like the difference between lightning and the lightning bug."

Mark Twain

The "C" factor in the S.P.A.C.E. model represents Clarity. This dimension measures your ability to express your thoughts, opinions, ideas, and intentions clearly.

Do you say what you mean and mean what you say? Do you speak too fast, too much, or not much at all? Does your voice production—pitch, rate, volume, and inflection—inspire confidence or lack of respect? Do you use language skillfully? Can you frame concepts and issues for others in an articulate, compelling way? Do you listen attentively and skillfully, so you can understand others' points of view?

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