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Social Intelligence: The New Science of Success by Karl Albrecht

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Chapter 10. SI AND CONFLICT: Thoughts About Getting Along

 

"We should go to the Arabs with sticks in hand and beat them, and beat them, and beat them—until they stop hating us."

 
 --Tel Aviv cab driver

A truism in medicine is "Smiling doctors seldom get sued for malpractice."

Like most generalizations, this one contains a certain degree of validity. If we exclude the number of malpractice suits motivated mostly by greed, malice, and eccentricity at one extreme, and exclude those that result from egregious medical incompetence at the other extreme, the suits we see in the middle of the range—possibly over half of all suits, some experts believe—seem to involve relationships gone sour. It certainly seems that some significant fraction of them, a number ...

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