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Social Media for Trainers: Techniques for Enhancing and Extending Learning by Jane Bozarth

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Building a Learning Community

Wikis are exceptional tools for supporting knowledge sharing. Used as an organizational tool, rather than just something associated with a particular training course, a wiki can serve as an excellent vehicle for knowledge management, a way of capturing lessons learned, and helping people “connect the dots” between an organization’s work units and functions.
Famous examples of successful organizational wikis are those used by Intel (Google “Intelepedia”), Pzifer, IBM, and Element K. The wikis consist of things like lists of acronyms and abbreviations, general knowledge centers, suggestions for readings and lists of links, product information useful to the sales force, team initiative updates (especially useful ...

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