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Social Media for Trainers: Techniques for Enhancing and Extending Learning by Jane Bozarth

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What Does Social Learning Look Like?

While people learn formally, for instance, during a scheduled classroom event, much social learning is Informal. At its most basic level:
In work life, socially-based learning is going on all the time in interaction between peers and across hierarchies, genders, functional groups and ages, but it often happens in modes that are not officially recognized as learning. For example, there is learning when employees discuss a new HR initiative during lunch, when Account Associates exchange customer information in the bowling alley, when service technicians exchange war stories at the morning coffee break, when managers linger after a meeting to talk, or when an operator drops by a co-worker’s cubicle and notices ...

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