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Social Media for Trainers: Techniques for Enhancing and Extending Learning by Jane Bozarth

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And Now, 268 Words About Knowledge Management

Among the terms tossed about in modern business language, “knowledge management” is one of the most nebulous and misunderstood. Like “community of practice,” the term “knowledge management” is appealing to leaders but subject to misunderstanding and poor execution. As put so well by John Tropea in his blog post http://libraryclips.blogsome.com/2005/02/07/hello_world/, the biggest problem with “knowledge management” is that it is understood, incorrectly, to be “information management.” Asking people what they know and putting that into a database is just managing information. Jay Cross has written extensively on this, noting that, even if we could figure out how to input everything everyone knows ...

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