Social Learning: How to Do Things Versus How to Get Things Done
At the beginning of this book we looked at the model of workplace training (as a series of formal events) versus where learning really happens (in between those formal events), and so far have discussed what trainers can do to get into those in-between spaces. What happens in formal training might be best described as how to do things: process forms, complete a performance appraisal, conduct a job interview, assemble a widget, write a policy, replace a fan belt, or create a PowerPoint show.
What happens in the spaces between formal events? Often not only how to do things, but how to get things done:
• Finding out who in the cashier’s office will cut a check outside the usual ...