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Software Change Management: Case Studies and Practical Advice by Donald J. Reifer

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Chapter 10. Government Case: Maintenance Shop in Turmoil

Setting the stage

Your software life-cycle support center was selected two years ago to provide software maintenance and support for a transport modernization effort. There were six centers vying for the responsibility, which would result in about 100 new jobs being filled for the next 20 years. You were surprised that your center was chosen because it was the smallest, least accessible, and least able to handle the workload. The largest software maintenance project that your center has had responsibility for in the last ten years had a peak staff of 12 people. In addition, although your processes are Capability Maturity Model Integration (CMMI) Level 3, they are aimed at small projects—as ...

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