Software quality management is concerned with ensuring that developed software systems are “fit for purpose.” That is, systems should meet the needs of their users, should perform efficiently and reliably, and should be delivered on time and within budget. The use of quality management techniques along with new software technologies and testing methods has led to significant improvements in the level of software quality over the past 20 years.
Formalized quality management (QM) is particularly important in teams that are developing large, long-lifetime systems that take several years to develop. These systems are developed for external clients, usually using a plan-based process. For these systems, quality management is both an organizational ...
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