Software Metrics

Chapter 8 Process Models

From Analysis to Systems Thinking

Systems thinking is to move from metrics analysis toward synthesis, from single-variable perspective to multi-variable perspective, from single-dimensional consideration to multi-dimensional considerations. Systems thinking involves creating process maps and process models for interactive decision-making, keeping system goals in mind all the way.

A higher-level map is to be created before designing process models. For creating the map, the following four categories of processes in software development may be considered:

1. Project management processes
2. Process management processes
3. Engineering processes
4. Support processes

All these processes work as a system to make deliveries to the customer. ...