Chapter 5. Establishing the business requirements

Karen is a business analyst on a project to implement a new online product catalog for the company’s customer service representatives. The drafted SRS is going through review when the marketing manager says he wants to add a “Like this product” feature. Karen’s first instinct is to push back; there is already concern about meeting schedules with the current requirements set. But then she realizes that maybe that’s a smart feature to add, because customer service representatives can promote the most-liked products with other customers. Before she elicits and documents functional requirements for this feature, she needs an objective analysis about whether this feature should be added to the scope ...

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