In 1962, Elisabeth Kübler-Ross was teaching at the School of Medicine at the University of Colorado when she was asked to fill in for another professor. She was nervous. Born in Zurich and only thirty-four, she still spoke with a thick German accent. The professor she was replacing was a popular lecturer who could fill and dominate a lecture hall. Kübler-Ross could barely make herself heard.

To help her communicate her lesson, Kübler-Ross called on the help of a sixteen-year-old medical patient. The girl was dying of leukemia, and Kübler-Ross invited the students to ask her about her condition.

The lecture hall fell silent. There was a lot of ...

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