Special Edition Using® Microsoft® Office Outlook® 2003

Typical Public Folder Applications

You can really create just about any type of application in a public folder. Applications I've seen over the past few years include some of the following:

• Moderated or unmoderated message boards

• Sales force automation systems

• Inventory management applications

• Customer relationship management applications

• Information distribution systems

• Help desk systems

Basically, if your system needs to store information and have others access that information, you can turn your system into a public folder application. So, how do you tell whether your potential application is right for a public folder application? Well, there's no real litmus test for whether your application should be developed using public folders, but consider ...