Business Goals and Requirements
Understanding what each business unit needs in terms of a document and content management solution is critical to a successful implementation. Goals and needs should drive everything from budget to implementation timelines, high-availability requirements, service level agreements, post go-live support, and more. Questions like the following must be posed:
How do we manage content today (server-based file/print, Exchange public folders, miscellaneous internal and external Web sites, and so on)?
Where do we maintain that data (server file shares, local client hard drives, databases, intranet Web servers, and so forth)?
What kind of data do we keep (Word docs, Exchange folders, Excel Spreadsheets, PowerPoint presentations, ...