Microsoft CRM Versions and Licensing

To begin a discussion of functionality, it is necessary to discuss the product's packaging. Microsoft CRM is sold in three configurations, each of which has two editions. The configurations are Sales, Customer Service, and Suite (the combination of Sales and Customer Service). The editions are standard and professional. As you've probably already guessed, the professional editions have the same functionality as the standard editions, but with some additional features. Figure 4.3 depicts the editions and configurations of Microsoft CRM.

Figure 4.3. A visual overview of the product packaging.

The product packaging ...

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