Microsoft CRM Versions and Licensing
To begin a discussion of functionality, it is necessary to discuss the product's packaging. Microsoft CRM is sold in three configurations, each of which has two editions. The configurations are Sales, Customer Service, and Suite (the combination of Sales and Customer Service). The editions are standard and professional. As you've probably already guessed, the professional editions have the same functionality as the standard editions, but with some additional features. Figure 4.3 depicts the editions and configurations of Microsoft CRM.
Figure 4.3. A visual overview of the product packaging.
The product packaging ...
Get Special Edition Using® Microsoft® CRM now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
