Knowledge management


To date, organisations face many challenges in their efforts to respond to an increasingly competitive environment. The response to these challenges emanates from the best knowledge assets of the organisation. This chapter presents the value of knowledge management in the organisation’s settings. Knowledge management is an interdisciplinary area of studies and is closely related to information science. It comprises a collection of processes that govern the creation, dissemination and utilisation of knowledge in an organisation. The driving force of knowledge management is people, with their tacit and explicit knowledge. Knowledge is a synthetic human activity and is based on information and data. On the contrary, ...

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