Lessons learned, evaluation, marketing, and the way forward: case studies


In the process of transforming the special library into a knowledge management centre, much experience is accumulated. Knowledge-sharing and the involvement of users are critical factors for the success of the knowledge management centre. The special library should motivate people to input their new knowledge assets and to stimulate collaboration among the business units of the organisation because knowledge management is a partnership project. In addition to the organisation’s advantages, the special library benefits from the innovation: it raises its profile and visibility; it is the centre for the generation of new ideas and for the capture of knowledge; ...

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