Until August 1999, my knowledge on the term ‘knowledge management’ was obscure and limited. At that time I attended the International Summer School on the Digital Library organised by Ticer at Tilburg University, the Netherlands. I listened very carefully and intensively to a lecture by Martin Dillon entitled ‘Knowledge Management Opportunities for Libraries and Universities’. I was impressed by the opportunities and challenges that opened to librarians and the new roles assigned to them beyond their traditional library activities.

After that I tried to get more informed on the topic by keeping abreast of the pertinent literature. My next step in the involvement with knowledge management was to write an article that was published in ...

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