You have invested the time to read this book about ServiceNow, which I hope you found worthwhile.
Yet due to the non-technical nature of the book, you will still be unfamiliar with common ServiceNow terms that ServiceNow developers and administrators commonly use. Here is a quick explanation of frequently used ServiceNow terms, which should make communication with your ServiceNow technical colleagues much more fluid.
In this chapter:
Scripting: What are Business rules, Client scripts and UI actions in simple terms.
View: How you can show the same record differently, ...