This chapter starts with an effort to figure out an adequate definition of the book’s main topic, the open or staff-less libraries. This is important for several reasons. First, an open library is self-serviced but it is apparently not the same as a self-serviced library. Self-services libraries have existed since the 1990s, whereas the first open, staff-less libraries first appeared in 2014. In fact, staff is often present in a self-serviced library just like in a self-serviced supermarket. The main difference between a self-serviced and an open or staff-less library is that the open library user unlocks the door of the library through a keypad outside the library where she or he pops her or his library or identity card ...

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