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Starting and Running a Restaurant by Elizabeth Keyser, Jody Pennette

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APPENDIXD

Operational Checklists and Forms

In this appendix, you’ll find all the checklists and forms you’ll need to begin, run, and manage your successful restaurant. Feel free to copy them and make them your own.

host/hostess Responsibilities

Department: FOH

Reports to: Manager on duty

Job Summary: The host or hostess’s job is to supervise and coordinate the activities of the dining room in a restaurant while being one of the first points of contact for the guest. The host/hostess provides professional, friendly, and responsive service to extend an exceptional dining experience to each guest. Every host/hostess’s primary objective is to create such an excellent dining experience that a guest will want to return again and again.

Qualifications ...

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