CHAPTER19

Fostering a Culture of Hospitality

In This Chapter

  • Why making friends in the first 60 days is important
  • Understanding the contemporary culture of hospitality
  • Tailoring the steps of service to your restaurant
  • Dealing with unexpected difficulties

The opening days and months of your restaurant are the most important. You’re new in town and you want to make new friends. Just as in life, people will like your restaurant more if you treat them well. The restaurant business is actually as much about hospitality as it is about food.

In this chapter, we’ll talk about contemporary standards of hospitality. We’ll show you how you can easily ...

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