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Statistical Process Control for Quality Improvement: A Training Guide to Learning SPC by James R. Evans - Department of Quantitative Analysis and Information Systems, College of Business Administration University of Cincinnati

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1 Basic Concepts of Statistical Process Control

1-1. Quality Improvement—The Key to the Future

In 1987, Business Week clearly and simply summarized the importance of quality to American industry:

Quality. Remember it? American manufacturing has slumped a long way from the glory days of the 1950s and ‘60s when “Made in the U.S.A.” proudly stood for the best that industry could turn out.... While the Japanese were developing remarkably higher standards for a whole host of products, from consumer electronics to cars and machine tools, many U.S. managers were smugly dozing at the switch. Now, aside from aerospace and agriculture, there are few markets left where the U.S. carries its own weight in international trade. For American industry, the ...

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