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List of Figures
List of Tables
Abbreviations and Acronyms
Chapter 1 The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs
Chapter 2 Variation and What it Means to be in Control and Capable
Chapter 3 Introduction to Control Charts
Chapter 4 Basic Control Charts for Variables
Chapter 5 Advanced Control Charts for Variables
Chapter 6 Control Charts for Attributes
Chapter 7 Process Capability
Chapter 8 SPC in Service Industries
Appendix A Bare Bones Introduction to Basic Statistical Concepts
Appendix B SPC Software Used to Illustrate this Book