Statistical Process Control for Managers, Second Edition

Contents

List of Figures

List of Tables

Abbreviations and Acronyms

Testimonials

Preface

Acknowledgments

Chapter 1 The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs

Chapter 2 Variation and What it Means to be in Control and Capable

Chapter 3 Introduction to Control Charts

Chapter 4 Basic Control Charts for Variables

Chapter 5 Advanced Control Charts for Variables

Chapter 6 Control Charts for Attributes

Chapter 7 Process Capability

Chapter 8 SPC in Service Industries

Appendix A Bare Bones Introduction to Basic Statistical Concepts

Appendix B SPC Software Used to Illustrate this Book

Notes

References

Index