Davis Balestracci recently wrote, “When I look at training materials or books (on statistical process control), their tendency is to bog down heavily in the mechanics of construction without offering a clue about interpretation.”1 If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you. This book focuses on how SPC works and why managers should consider using it in their operations rather than on how to calculate limits for control charts. It provides the reader with a conceptual understanding of SPC so that appropriate decisions can be made about the benefits of incorporating SPC into the process management and quality improvement processes. An extensive list ...

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