3

Downshift Occasionally

A very busy executive, who managed a staff of fifteen hundred people, had an unusual way of creating brief moments of reflection during her workdays. When she had meetings away from her office, she sometimes left early, not to be sure she arrived on time, but just to “make my way there slowly.” She wasn’t looking for problems or opportunities or trying to “manage by walking around.” All she wanted to accomplish, as she put it, was getting a “feel for how things are going.”

To my surprise, several other managers defined reflection in similar terms. One said, “At times I try to be in the moment and not be living in the past and not be projecting the future, but be present to the people or issues or the circumstances ...

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