Pause and Measure Up

One of the managers was white, male, American, about sixty-five years old, and strongly committed to his church and his religious beliefs. Another was roughly forty years old, female, Indian, and not religious. Despite these dramatically different backgrounds, they had almost identical views of reflection and explained their thinking in the same clear, simple, pragmatic way.

The older manager defined reflection by saying, “The first question is ‘What am I doing that I should stop doing?’ The second is ‘What am I not doing that I should start doing?’ ” The younger manager said, “I think, to me, reflection is taking time to think through what I have been doing, but also to think about what I’d like to be doing.”

These ...

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