CHAPTER 11Creating a Culture of Stepping Up

If you treat people like adults, they will act likeadults.

Dennis Bakke, former CEO, AES Corporation

Almost all leaders in every company want their people to step up. We want them to act like owners, to have an “it’s my job” attitude and to go beyond whatever their formal role is to take leadership. Parents wish their children would step up and act more responsibly, and teachers want their students to step up to the plate. Governments, except those run by autocrats, know the benefit of citizen involvement in solving the great challenges that face them. Having a company, school, or community full of people stepping up can be a game changer. Here are some examples.

Take Harley Davidson. The company has ...

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