Possible Solutions

Now that the problem is defined, we need an action plan. Your solution will grow out of your assessment of the problem. Here are some general categories of solutions.

Training

Most companies are investing heavily in training to change behavior like Arthur’s. Arthur gets trained; Mr. Phillips gets trained. The training can be on employee engagement, customer focus, team development, dealing with difficult subordinates, and achieving work/life balance.

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Communication

Many places work hard to get people like Arthur and Mr. Phillips on board. Meetings are held about the new era of competition, the importance of the customer, the new values, and the change in culture ...

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