Something More Is Required

THE EVIDENCE THAT our organizations are not working well is fully upon us. Something stark has happened to our institutions that we were not quite ready for. Every sector of society is constantly in the process of reform. Health-care reform, financial reform, education reform, government reform. Crises that precipitate this kind of reform always come packaged in economic terms first, even though the real issues are much more profound. Our schools, our health-care systems, our government agencies, and our private businesses and industries are under financial scrutiny. Our manufacturing capability has been exported to low-cost-labor countries. Our service functions have been largely automated, to the extent that some ...

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