NO ONE CARES anymore about why we should do something. No one cares about when we should do something; we are always beginning too late. We are in such a hurry, and so eager to copy what others are doing, that the question of whether we should act at all only delays us and wastes our time. Fire—no time and little interest in aiming. The question is “How?” You want to transform institutions, to empower them, to make them just in time, continuously improve them, excellentize customers and quality, do ethics, flatten them, shrink them, catalyze leaders to take us into the rosy future, and the question that keeps coming up is “How do you do it?” This question becomes more interesting than the answer.

This chapter is the answer to the question ...

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