PLAY DUMB. BE BORING.
DON'T SOLVE PROBLEMS.
AND ABOVE ALL, DON'T BE YOURSELF.
Not exactly what you'd expect to hear from a communication expert, but these counterintuitive strategies are precisely what we need to interact productively and meaningfully in today's digital world. Our overreliance on quick, cheap, and easy means of "staying connected" is eroding our communication skills. Speed steamrolls thoughtfulness; self-expression trumps restraint. Errors and misunderstandings increase. And our relationships suffer.
With startling insights and a dash of humor, Stop Talking, Start Communicating combines scientific research with real-world strategies to deliver a proven approach to more effective communication.
"Only Geoffrey Tumlin could write a book about a serious problem--our mounting communication deficiencies--and make me laugh and learn all the way through it. Witty, smart, and 100 percent accurate, Stop Talking, Start Communicating points the way to a better conversational future." -- Tina Morris, managing director at Standard & Poor's
"An elegantly analytical, accessible, and enjoyable guide to improving interpersonal communication, Stop Talking, Start Communicating is a key resource for anyone who wants to be a difference-making leader, manager, or team member." -- Eduardo Sanchez, deputy chief medical officer of the American Heart Association
Table of Contents
- STOP TALKING START COMMUNICATING: COUNTERINTUITIVE SECRETS TO SUCCESS IN BUSINESS AND IN LIFE
- Copyright Page
- 1: Back Up to Go Forward: We are neglecting three vital communication habits
- 2: Invert Your Expectations: Expect less from technology and more from people
- 3: Lose Your “Friends”: Important relationships are being trumped by people you barely know
- 4: Stop Talking: Hypercommunication is the problem, not the solution
- 5: Don’t Be Yourself: It’s an excuse for Neanderthal behavior
- 6: Play Dumb: Don’t pin the tail on the donkey
- 7: Question Your Questions: Many questions make conversations worse
- 8: Ignore Your (Telltale) Heart: It wants you to talk without a plan
- 9: Don’t Solve Problems: You are messing around with far too many issues already
- 10: Blow Things Off: Protect what matters by letting go of what doesn’t
- 11: Let Difficult People Win: Stop trying to impose your will on tough communicators
- 12: Respond with Weakness: Bring a stick to a knife fight
- 13: Change Your Change Plan: Do last what you want to do first
- 14: Take Things Off the Table: Just because you can talk about something doesn’t mean that you should
- 15: Be Boring: Most conversations are exciting for all the wrong reasons
- 16: Give People What They Want: Few things connect like a story
- Recommended Reading
- Title: Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a foreword by Martha Mendoza
- Release date: July 2013
- Publisher(s): McGraw-Hill
- ISBN: 9780071813051