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Stories That Show Change

Early in my training career, I was assigned to design and teach a course on sensitivity. However, I was unsettled by the prospect of doing so. While our basic, corporate curriculum consisted of professional development courses—or what are commonly referred to as soft-skill courses (a label I reject; there is nothing “soft” about interpersonal skills)—customized requests for training were usually on technical topics or content intended to support new initiatives. I didn’t know what prompted the request, but I did know that training could support an implemented solution—not be the solution itself. I hoped they knew that too.

I met with the manager who made the request. I was still new to training needs assessments, but ...

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