Stories That Show Change

Early in my training career, I was assigned to design and teach a course on sensitivity. However, I was unsettled by the prospect of doing so. While our basic, corporate curriculum consisted of professional development courses—or what are commonly referred to as soft-skill courses (a label I reject; there is nothing “soft” about interpersonal skills)—customized requests for training were usually on technical topics or content intended to support new initiatives. I didn’t know what prompted the request, but I did know that training could support an implemented solution—not be the solution itself. I hoped they knew that too.

I met with the manager who made the request. I was still new to training needs assessments, but ...

Get StoryTraining: Selecting and Shaping Stories That Connect now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.