INTRODUCTION
Finding the Storyteller
It was a training emergency. Human resources at the bank where I had been working for about three years had just reversed the annual performance management scale so that the best performers, who were previously given “1” ratings, would now receive “5” ratings. The bank’s performance management course now had to be updated to reflect the change. My manager asked me to take the lead and then teach the course a few weeks later.
It was the early 2000s and instructional design was new to me, but as I worked through the course, it soon became clear that it was not a course at all. It was human resources policies copied onto slides. I shuddered at the thought of spending two days reading sections of the employee ...
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