Mastering Transformational Tension
In order to lead any meaningful and significant organizational transformation, you first need to understand that the inevitable result will be a much higher level of tension and stress within the organization. It will be the kind of tension and anxiety that comes from operating at the very outer edge of performance expectations, where the adrenalin is high, the senses are heightened and the fast-paced thrill of the pursuit is the elixir that keeps people going, even when they want to give up and cruise on autopilot for a while. The question the leader must know the answer to is, “How much tension is enough tension to keep things sharp and moving forward at pace?”
It would be a fundamental misunderstanding ...