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Straight Talk on Leadership: Solving Canada's Business Crisis by R. Douglas Williamson

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Discipline and Accountability

Discipline is a word that can get an unfair rap in some quarters. Naturally, there are countless forms of inappropriate or wrongheaded discipline. On the other hand, when it comes to senior team effectiveness, there is one elegantly simple discipline to insist on, and it can be summed up as the Say/Do ratio. In other words, the willingness to make a promise and the ability to keep that promise, no matter what it takes.

The business world typically loves its numbers, and most leaders have a preferred set of performance indicators that tell them how they are doing and help them stay on track. However, the set of numbers many choose to ignore is the one that would allow them to measure the cost of team and organizational ...

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