The Bias Trap
There is nothing more crippling to the ultimate effectiveness of the decision-making process than the slippery little mental devil called bias. Even with the best brains and the richest, most varied experience repertoire, there is still a huge risk of being sideswiped or derailed by the biases we don't even know we have. It is always fascinating to see how those who live within an organization, or are products of a certain culture and way of thinking, are simply unable to see what can be so clear and obvious to an objective outsider.
There has been a wealth of study into the many types of bias that typically infect the organizational decision-making process and lead to errors in judgment. Much of that study has been conducted ...