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Straight Talk on Leadership: Solving Canada's Business Crisis by R. Douglas Williamson

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97

Covering Our Asses

If bias is the “up front” risk in the organizational decision-making process, serving as it does to shape and distort our judgment, we also need to understand the “back end” risks associated with a range of inappropriate responses that equally jeopardize our success.

This list can also be bucketed into four broad categories:

  • Denial—with all of the characteristics typically associated with a refusal to accept responsibility and accountability.
  • Overcompensation—comes in the form of extreme reactions that are inappropriate and out of proportion to the actual situation.
  • Ignorance—which includes a total lack of awareness of the negative consequences of our decisions.
  • Blame—a very popular response that attempts to blatantly ...

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