Covering Our Asses
If bias is the “up front” risk in the organizational decision-making process, serving as it does to shape and distort our judgment, we also need to understand the “back end” risks associated with a range of inappropriate responses that equally jeopardize our success.
This list can also be bucketed into four broad categories:
- Denial—with all of the characteristics typically associated with a refusal to accept responsibility and accountability.
- Overcompensation—comes in the form of extreme reactions that are inappropriate and out of proportion to the actual situation.
- Ignorance—which includes a total lack of awareness of the negative consequences of our decisions.
- Blame—a very popular response that attempts to blatantly ...